First Line Management

Taking that first step from managing yourself, to managing colleagues, managing customers and managing upwards can be very daunting. Our experience shows that this is typically the people who gain these positions are the most technically proficient but not always the most capable in terms of stakeholder management (customers, employees, trade unions etc.)

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This is also typically where businesses invest the least amount of money. But think about it….these managers are usually the first port of call for over 80% of your staff and virtually all of your customers. Our extensive experience allows us to develop a programme around the needs of your company. Some of the modules that we have developed include:

  • A day in the life of a First Line Manager
  • Managing all those stakeholders
  • Improving team performance
  • Building relationships
  • Managing difficult conversations
  • Developing creative solutions
  • A positive team ethos
  • Communication, communication, communication
  • Delegate don’t abdicate
  • Managing different generations including millenials